| * | All reservation, travel programs, hotels, domestic & international flights, optional tours, transportation, homes stay and other services shall be made by a valid tour voucher, a reservation order, request form, booking form, a fax or an e-mail to our office or to our appointed General Sales Agent, whose staff will revert on the status of reservation. |
All reservation must state clearly the following:
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| | -Number of people travel
-Full name of the guest
-Arrival and departure date
-Flight details
-Accommodation plan
-Number of rooms required (single, twin, triple, extra bed,…)
-Number of nights stay
-Meal plan (breakfast, lunch, dinner, menu,…)
-Transfer details
-Others necessary information
-Payment mode |
2. CONFIRMATION |
| * | We will confirm you with convenient way about the conditions of the arrangement, estimation, charge, payment instruction and so on. |
3. PAYMENT |
| * | The payment of travel expenses should be effected in cash (USD) or by bank remittance, bank draft or bank certified cheque and must be paid to our designated account.
Our bank account instruction to remitting bank for USD payment |
| | The condition of deposit and/or payment shall be required as follows: |
| | | 1 | The deposit of booking shall be paid on time to our company by cash or bank remittance. | | 2 | The remaining balance must be paid at least one week before commencement of service. | | 3 | Incase of peak season or reference with the contents of service arrangement, full payment mush be required by our designation. | | 4 | After a reservation has been booked, a charging mode might be changed incase there are some changes of travel expenses occurs by the change of the air fare and/or exchange rate. |
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4. VOUCHERS |
| * | Vouchers for booking arrangements and a copy of the client’s itinerary will be issued to the client in advance before departure date by our Premier Travel & Tours representative or our appointed General Sales Agent. |
5. DEPARTURE |
| * | Please do not be late for the departure time and do not forget any necessities. All of our staff deeply wishes for a very wonderful trip. |
IMPORTANCE NOTES
CANCELLATION |
| * | Should you or a customer or your party be forced to cancel, you must advice us in writing. The cancellation is not effective until we receive this letter or fax or e-mail message.
Pro-rate cancellation charge will be imposed to the total value of the reservation as follows: |
| | | No. of days before Tour Start | Cancellation Charge of total price | | Above 21 days | No charge | | Between 8 days to 20 days | 30% | | Between 2 days to 7 days | 50% | | Less than 1 day or no show | 100% |
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| * | Any change or any cancellation has been contacted outside our business hour, it could be settled after the next day. |
TRAVEL INSURANCE |
| * | We strongly recommend that all customers should have a comprehensive all type of travel insurance. |
RESPONSIBILITY |
| * | We always do our best to make sure your arrangement are satisfactory and we accept liability for, but only to extent of any loss or damage sustained by tourists including those occurring outside touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions, and unrest must be borne by the tourists.
For all extra expenses incurred with respect to such troubles, we can make arrangements for the clients insurance company to pay for all such expense directly to concerned parties in case where the clients may so require. |
OTHER
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| * | All disputes, claims and litigation regarding the services shall be first settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claims or litigation shall be finally settled by local arbitration in Cambodia. |
| * | All claims much be submitted in writing within 30 days after the end of the services. |
